Shipping policy
Shipping Policy
Last Updated: May 12, 2026
Thank you for shopping with Epic Shop TCG. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Shipping Policy
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, including product launches, holidays, or promotional events, processing times may be longer.
2. Shipping Locations
Epic Shop TCG currently ships within the United Kingdom and selected international destinations.
Shipping availability may vary depending on location and carrier restrictions.
Customers are responsible for ensuring their shipping address is accurate before completing checkout.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Package size and weight
- Shipping method selected
Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.
4. Estimated Delivery Times
Estimated delivery times are provided at checkout and may vary depending on the shipping destination and courier service.
Typical delivery estimates:
- UK Orders: 2–5 business days
- International Orders: 7–21 business days
Delivery times are estimates only and are not guaranteed.
5. Tracking Information
Where available, tracking details will be provided once your order has been dispatched.
Customers are responsible for monitoring tracking updates and ensuring they are available to receive deliveries where required.
6. Delays
Epic Shop TCG is not responsible for shipping delays caused by:
- Postal or courier disruptions
- Customs processing
- Severe weather
- Incorrect shipping information provided by the customer
- Events outside our reasonable control
If your order is significantly delayed, please contact us and we will do our best to assist.
7. Lost or Missing Parcels
If you believe your parcel has been lost:
- Check tracking information
- Contact the courier where applicable
- Contact us at info@epicshoptcg.uk
We may require a waiting period before a parcel is officially considered lost, in line with courier policies.
8. Damaged Deliveries
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Include photographs of:
- The packaging
- The damaged item(s)
We may offer a replacement, refund, or store credit depending on the circumstances.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Epic Shop TCG is not responsible for orders shipped to incorrectly entered addresses.
Additional shipping charges may apply if packages are returned to us and require reshipping.
10. Refused Deliveries
If a customer refuses delivery and the order is returned to us:
- Original shipping costs may not be refunded
- Additional fees incurred may be deducted from any refund issued
11. Contact Us
If you have any questions about shipping, please contact:
Epic Shop TCG
United Kingdom
Email: info@epicshoptcg.uk